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Postal Knowledge Hub • Tracking Guide • 6 Min Read

Speed Post Tracking Guide: How to Track India Post Consignments

Step-by-step instructions for tracking your Speed Post letters, parcels, passports, and documents using online portals, official mobile apps, and SMS commands without internet access.

Understanding Your 13-Digit Consignment Number

When booking an article at any India Post counter, the receipt prints a unique 13-character alpha-numeric tracking number (e.g., EE123456789IN). Here is what each part indicates:

EE / EM / ED

Service Identifier

E denotes Express Mail Service (EMS / Speed Post). Registered posts typically begin with R.

123456789

Unique Article Serial

9-digit unique serialized identifier assigned by the computerized booking terminal.

IN

Country Code

ISO 3166-1 alpha-2 country code denoting origin in India for international postal routing.

Method 1: Online Tracking via India Post Web Portal

The official India Post portal provides real-time transit milestones, from sorting hub dispatch to final delivery:

  1. Visit the official tracking page at www.indiapost.gov.in.
  2. Locate the "Track N Trace" module on the homepage.
  3. Select "Consignment" and enter your 13-digit number.
  4. Complete the simple anti-bot captcha and click "Track Now".
  5. Review your shipment event log showing timestamps, intermediate National Sorting Hubs (NSH), and delivery confirmation.
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Method 2: SMS Tracking (No Internet Required)

If you are traveling or have no active data connection, India Post provides a direct SMS tracking service:

SMS Command Format:
POST TRACK <13-Digit Consignment Number>
Send To Number:
51969 or 166

Example: Send POST TRACK EE123456789IN to 51969. You will receive an immediate SMS reply detailing current status and last-recorded post office hub.

What to Do if Your Speed Post is Delayed or Missing?

Under the Department of Posts Citizen's Charter, India Post maintains strict delivery standards. If an article exceeds scheduled delivery norms:

Online Grievance Redressal (CPGRAMS)

Register a complaint directly on the India Post portal under "Customer Care > Register Complaint". Enter your consignment number and booking details. A ticket number will be generated with resolution typically provided within 7 working days.

Citizen Charter Compensation

In case of proven delay beyond published transit norms, the sender is entitled to compensation equal to double the Speed Post fee paid or ₹1,000 (whichever is lower). For loss or theft of article, compensation is double the Speed Post fee or ₹1,000.

Need to calculate Speed Post shipping cost?

Check official domestic tariffs by weight slabs and distance tiers with 18% GST.

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